Services

We can solve it

What seems to be the problem?

Operational Downtime

Struggling to maintain smooth IT operations which costs your business huge amounts of time and money.

IT Infrastructure

Unnecessary downtime due to poor IT infrastructure and lack of experienced IT management.

IT Forecasting

Difficulty in deciding on the right technology solutions for your business.

Virus Protection

Prevention and recovery of Ransomware Attacks.

Inefficient IT Vendors

Hassles with inefficient
IT vendors.

Data Backup

No solid data backup leading to loss of valuable data.

The Product: Service Offering to Clients

Tailor-made IT management packages

Designed to provide efficient and prioritized service governed by an SLA., we are highly process driven in order to reduce reactive work by constantly aligning our clients to industry standards and best practices.
Our 24/7 monitoring service actively scans and identifies current and potential issues before they spin out of control, and alerts appropriate staff.
This includes patch management, software updates, disk maintenance, and device audits.
Remote helpdesk services give you peace of mind knowing help is only a phone call or email away. Our Helpdesk can be virtually at your side whenever you run into trouble no matter where you are on the planet.
When an issue cannot be resolved by remote support, we will quickly send one of our technical specialists to resolve the issue onsite.
Evaluating third-party providers of goods and services, supervising day-to-day interactions (for example, internet issues with ISP). Managing & negotiating with service providers for a better longer-term relationship.
Realigning IT with business goals is key to your business success. QBR is a consult that reviews goals and objectives, business challenges, technology challenges and opportunities, accomplishments and updates, strategic decisions and budgets.

What Differentiates Us

iSite Computers will…
• Maximise business continuity
• Maintain uptime at a predictable, low monthly cost
• Gain a “virtual IT” department of professionals
• Provide your business with strategic technical insights
• Secure your business from hackers or disgruntled employees

Service Packages

Our service packages are custom designed to your business needs.

An example of our service level agreements:

1. Critical

Trouble: Service not available (all users and functions unavailable)

Priority: 1
Response Time: Within 1 Business Hour
Resolution Time: ASAP – Best Effort
Escalation Threshold: 2 Business Hours

2. High

Trouble: Significant degradation of service (large number of users or business critical functions affected)

Priority: 2
Response Time: Within 4 Business Hours
Resolution Time: ASAP – Best Effort
Escalation Threshold: 8 Business Hours

3. Medium

Trouble: Limited degradation of service (limited number of users or functions, business process can continue)

Priority: 3
Response Time: Within 24 Business Hours
Resolution Time: ASAP – Best Effort
Escalation Threshold: 48 Business Hours

4. Low

Trouble: Small service degradation (business process can continue, one user affected)

Priority: 4
Response Time: Within 48 Business Hours
Resolution Time: ASAP – Best Effort
Escalation Threshold: 96 Business Hours

Our Reports

We produce the following reports:
• Executive summary reports
• SLA performance reports
• Trouble ticket resolution performance
• Asset tracking reports
• IT policy compliance reports
• PC audit reports