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Managed Data Backup & Disaster Recovery

How quickly can you recover if data loss grinds your business to a halt?
An effective data backup and recovery strategy is central to eliminating downtime and maximising business continuity. Without it, your business risks painful impacts to both long-term growth and client confidence.
Thanks to our cloud-based platforms, your data is regularly backed-up, verified, and encrypted off-site for maximum protection. In the event of a disaster, our remote engineers can rapidly restore your IT systems and get your staff back in action with minimal disruption.

Managed IT Security

As your IT system expands in size and complexity, so too does the severity and frequency of security threats. iSite safeguards your data, assets, uptime, and users to detect vulnerabilities, monitor threats, and react to malicious actors – whether from inside your company or out.
Covering core, cloud, mobile, email, firewall, and VPN environments, we defend our clients with comprehensive IT security. Whether we’re managing your anti-virus or thwarting ransomware attacks, concentrate on your business with confidence knowing your IT security is in professional hands.

IT Vendor Management

Businesses rely on a growing list of IT vendors to support daily operations. But coordinating multiple vendors internally is a sure-fire way of serious oversight and overwhelming your staff. Without close control, SMBs lose time and money to inefficiency from poor vendor service.
With managed IT services, iSite becomes your only port of call for IT vendor management. We evaluate, negotiate, supervise, and work with vendors for you, ensuring timeous, effective, and efficient vendor relationships that makes sense to your business and bottom line.

Proactive Monitoring & Maintenance

It’s no secret that downtime is expensive; SMBs must deal with both lost productivity and the cost of quickly fixing the problem. Although downtime is often preventable, monitoring and maintenance is generally not a priority with the typical non-proactive IT approach.
Conversely, our 24/7 monitoring service actively scans and identifies current and potential issues before they spin out of control. This ensures your business never experiences unnecessary disruption. Combined with maintenance, such as patch management and device audits, we’re always reducing your risk of system failure, outages, and lost productivity.

IT Consulting

Realigning IT with business goals is key to long-term success. Moving in that direction however requires extracting actionable insights from a complex mix of data tied with technical and business understanding.
Alongside monthly reporting, our Quarterly Business Review (QBR) is a strategic consult that reviews your goals and objectives, business and technology challenges, opportunities, accomplishments, new developments, budgeting, and more.
QBR is ideal for key stakeholders. It provides a high-level consult on how IT solutions can better engage corporate goals, mitigate risks, and roadmap accordingly.

Unlimited Helpdesk Support

Here for your employees 24/7/365, iSite gives you on-demand access to our team of IT support technicians whenever you run into trouble - no matter where you are on the planet. We handle your day-to-day IT issues through remote helpdesk support. Across workstations, servers, networks, and more, enjoy peace of mind in knowing expert IT help is only a phone call or email away.
And because our helpdesk services are unlimited, you never have to worry about exceeding monthly limits or hourly rates. It’s all included in a holistic and fixed-fee managed IT package.

IT Strategy & Forecasting

Companies can be hindered by an IT infrastructure that fails to grow with them. Embracing new technology, whilst stressful and complex, enables powerful efficiency, uptime, and budgeting wins by eliminating the obvious growth barriers of outdated legacy systems.
As a managed services provider, iSite goes beyond IT support to take on an advisory role. We work with clients to understand their needs and identify new software and hardware. IT forecasting helps you make smart and practical investment decisions when it comes to deciding on technology solutions that match business objectives.

We Create Fully Connected Systems So You Can Focus On Your Business

iSite can provide you with a holistic service package to optimise your IT capabilities. We encourage you to get in contact with us. We’re keen to get the conversation started.

Get Started

The Product:
Service Offering To Clients

Tailor-made IT management packages.

Designed to provide efficient and prioritized service governed by an SLA., we are highly process driven in order to reduce reactive work by constantly aligning our clients to industry standards and best practices.

24/7 Network Monitoring

Our 24/7 monitoring service actively scans and identifies current and potential issues before they spin out of control, and alerts appropriate staff.

Proactive Network Maintenance

This includes patch management, software updates, disk maintenance, and device audits.

Unlimited Remote Helpdesk

Remote helpdesk services give you peace of mind knowing help is only a phone call or email away. Our Helpdesk can be virtually at your side whenever you run into trouble no matter where you are on the planet.

Tailor Made IT Packages at Isite Computers
Onsite Escalation Services
Onsite Escalation

When an issue cannot be resolved by remote support, we will quickly send one of our technical specialists to resolve the issue onsite.

Vendor Management

Evaluating third-party providers of goods and services, supervising day-to-day interactions (for example, internet issues with ISP). Managing & negotiating with service providers for a better longer-term relationship.

Quarterly Business Review

Realigning IT with business goals is key to your business success. QBR is a consult that reviews goals and objectives, business challenges, technology challenges and opportunities, accomplishments and updates, strategic decisions and budgets.

What Differentiates Us

iSite Computers will…

• Maximise business continuity.
• Maintain uptime at a predictable, low monthly cost.
• Gain a “virtual IT” department of professionals.
• Provide your business with strategic technical insights.
• Secure your business from hackers or disgruntled employees.

Service Packages

Our service packages are custom designed to your business needs.

An example of our service level agreements:

1. Critical

Trouble: Service not available (all users and functions unavailable)

Priority: 1
Response Time: Within 1 Business Hour
Resolution Time: ASAP – Best Effort
Escalation Threshold: 2 Business Hours

2. High

Trouble: Significant degradation of service (large number of users or business critical functions affected)

Priority: 2
Response Time: Within 4 Business Hours
Resolution Time: ASAP – Best Effort
Escalation Threshold: 8 Business Hours

3. Medium

Trouble: Limited degradation of service (limited number of users or functions, business process can continue)

Priority: 3
Response Time: Within 24 Business Hours
Resolution Time: ASAP – Best Effort
Escalation Threshold: 48 Business Hours

4. Low

Trouble: Small service degradation (business process can continue, one user affected)

Priority: 4
Response Time: Within 48 Business Hours
Resolution Time: ASAP – Best Effort
Escalation Threshold: 96 Business Hours

Testimonials

What do our clients think of us?

To be able to pick up a phone and report a problem and someone on the other side of that call answers the call and gets the problem sorted NOW.

Mark Pitout

Marks Tyres

Quick turn around times and simplified processes.

Abdullah Bux

NUR Products

Significantly reduced downtime on IT related matters and IT problems at network and user level are easily and quickly resolved with minimal frustration.

Mahommed Motala

Krerston KZN